Frequently Asked Questions

We might not have all the answers but we’ll give you what we have. If you have a question that’s not answered here, please contact us using the form below.

How do I reset my password?

On the top right menu bar choice “My Profile”, in the dropdown menu, choose “Account”.  You will see the option to change your password along the bottom of the page.  

How frequently is my account charged for membership?

Along the top menu bar, choose “My Profile”.  The drop down menu will have “Billing” and “Invoices” which will show you how frequent your account was billed, the dates, and the amounts of billing. 

Can I download content from the site?

Yes! All of the PDF’s on the site are downloadable and therefore printable! Just click on the icon below the image of the PDF.  Our video and audio content is proprietary and cannot be downloaded.

If I am NOT a member, how do I get on a virtual event?

Once you have purchased a ticket from the events page you will receive an email with the zoom link to join at the date and time of scheduled event! We look forward to you joining us!

If I am a member, how do I join a virtual event?

At the date and time of the event, log in to the LEM site, click on the events page.  Scroll to the event you want to join and click on event details.  A button to join the zoom will appear once the event has started. 

Purchasing Event Tickets?

Our standard is that ticket sales for events ends 12 hours prior to event start time.  This may vary on special events that require more time for preparation or personalization.  In that case it will be made clear in the event details.  Once you have purchased a ticket, you will receive an email with the link to join the virtual event.  The standard 12 hour gap is to ensure you get this email in time for the event start time!

What if the "get tickets" button isn't working?

First be sure that you have entered the quantity of tickets you want. This is done through the +/- within the ticket box.  In order for the “get tickets” button to work, there has to be a minimum of “1” entered.  If it still doesn’t work, please email us!

Contact Us

Do you have a question that’s not answered above? Contact us below.

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